Student Information

Credit transfer applies to situation where students have completed units which can be proven to be identical. Credit will be granted in accordance with the Credit Transfer procedure. Students are requested to apply for credit transfer before enrolment but no later than 2nd week of the first term of study in their enrolled course with attach copies of verified documents to support the application. The application form and documents can be submitted via email at admission@cmi.vic.edu.au or at CMI reception. Student can seek more information about the Credit transfer process in student Handbook available at CMI’s website or by making an appointment with Student service officer at CMI campus.

During orientation the following will be discussed:

• Information about our Institute
• The Qualifications
• The Student Body
• Campus and Services
• Support Services
• Melbourne
• Helpful Contact
• Admissions: Entry Requirement
• Health & Safety
• Study Requirements
• Plagiarism & Cheating
• Complaints & Appeals
• Institute Primary Contacts
• Course information:
  • Introduction of key teaching and support staff
  • Course outline and student certificates upon completion
• Students provided with Timetables/Training Plan
• Refund Policy
• Deferment, Suspension and Cancellation Policy
• Credit Transfer and RPL Policy
• Transfer Policy
• Fees and Charges
• Course Progress
• Access to Records
• Complaints and Appeals
• Ethics and standards of CMI:
  • Equal Opportunity
  • Student Code of Conduct
  • Plagiarism & cheating
• Occupational Health and Safety Procedures:
  • Evacuation procedures explained
  • Emergency exits clear
  • Location/access to First Aid Kit
• Location of:
  • Classrooms
  • Kitchen and recreation areas
  • Toilets
• Public transport
• Student Support Services
• Student Visa Conditions (if applicable)
• Adjusting to Life in Melbourne (if applicable)

Assessment

A number of approaches to course assessment are used by Institute staff. Assessment approaches may include: observation of performance in class/ automotive workshop, Gym/Massage Clinic, case studies, projects, assignments; presentations, role plays, practical demonstration, clinical training, written tests and exams, work experience or work placement.

Students who are dissatisfied with their assessment outcome may apply for reassessment by contacting their trainer or assessor.

Delivery

A number of approaches to course delivery are used by Institute staff. Course delivery approaches may include trainer led classroom delivery; practical workshop; seminars; tutorials and supervised study. During class time, students will be expected to participate by, for example, answering questions, giving opinions, demonstrating tasks, working with others in groups, making presentations and role-playing situations.

Academic Course Progress

Students at CMI are required to regularly attend classes and achieve satisfactory course progress. If students do not make satisfactory academic progress, they may be reported to the Department of Home Affairs which may affect their visa status.

Unsatisfactory progress is defined as not successfully completing or demonstrating competency in at least 50% of the units in that study period.

A failure of units in any study period will trigger a review of academic progress by the school and the implementation of an intervention strategy. Failing a unit means being assessed as ‘Not Yet Competent (NYC)’ for a completed unit after one or more opportunities for re-assessment has been provided or a result appeal process has been undertaken. In order to have the best chance of maintaining satisfactory progress you must:

• Attend all theory and practical classes and pay attention to the work and activities undertaken in class;
• Study the theory and practice the skills that are taught in class;
• Ensure that you are present for all assessment activities scheduled by the trainers;
• Make an appointment with the Student Support Officer or Training Manager if you are having any difficulties with your studies.

Attendance Requirements

CMI gives strong emphasis on attendance requirements. CMI collects and monitors attendance on regular basis, contact students who are not attending classes and identify appropriate support that can be provided to the students. CMI will ensure that students are provided with full support by implementing intervention strategies so that students can complete their course on time. Students must maintain satisfactory attendance (i.e. minimum 80% of attendance) throughout the course. Low attendance implies that students might not be able to complete their course on time and this will lead to students breaching their visa conditions.  Hence, students are required to attend classes in accordance with course timetables to make satisfactory course progress. CMI is required to report the students on the basis of unsatisfactory course progress to the department of Home Affairs (DHA).

Note: Students will not be reported on the basis of attendance. However, Low attendance may lead to unsatisfactory course progress which can lead to you being reported to DHA.

Recognition of Prior Learning (RPL) is a process designed to recognise previous formal or informal learning, work and life experiences that the student may have had to the extent that they are relevant to the course outcomes. The RPL process allows students to receive recognition under these circumstances and therefore enable them to focus more on areas they need to achieve competencies in order to gain their qualifications. Students who believe they already have some of the competencies in the course may apply for RPL. An essential requirement of RPL is that the student can prove that he/she currently had the required competencies. Student will be advised about the RPL process and also made aware of the RPL before enrolment and even during orientation. Student must apply for RPL before enrolment but no later than 2nd week of the commencement of the studies. Student must fill application form and attach copies of verified documents to support the application. The application form and documents can be submitted via email at admission@cmi.vic.edu.au or at CMI reception. Student can seek more information about the RPL process in student Handbook available at CMI’s website or by making an appointment with Student service officer at CMI campus.

Every year, an estimated three million Australians build and sharpen their skills by undertaking nationally recognised training. From 1 January 2015, all students doing nationally recognised training need to have a Unique Student Identifier (USI). This includes students doing Vocational Education Training (VET) in schools.

A USI is a reference number made up of numbers and letters. Creating a USI is free. It creates a secure online record of your nationally recognised training that you can access anytime and anywhere, and it’s yours for life.

The USI is linked to the National Vocational Education and Training (VET) Data Collection, and this means an individual’s nationally recognised training and qualifications gained anywhere in Australia, from different training organisations, will be kept all together.

The USI will:

• link a student’s VET achievements, regardless of where in Australia they did the course
• let students easily access secure digital transcripts of their achievements (transcripts will be available from January 2016)
• give students more control over their VET information.

For More information visit

http://www.usi.gov.au/Pages/default.aspx#

Access and Equity is based on providing and maintaining training services that reflect fair and reasonable opportunity for all students and staff, regardless of race, colour, religion, gender or physical disability allowing everyone to freely participate in training in a harassment free environment.

All staff are to be given fair and reasonable opportunity to participate in relevant decision-making processes and the allocation of resources and services as required to fulfil their duties and responsibilities

All students are to be given fair and reasonable opportunity to attend and complete training

The Institute code of practice includes an access and equity policy. This document is available on request via email at admission@cmi.vic.edu.au or at CMI reception. It is the responsibility of all the Institute staff to ensure that the requirements of the access equity policy are met at all times.

The Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator (Commonwealth Ombudsman). If you have a complaint or appeal, you should take the following steps:

• Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form.
• Complete the application form and lodge it with the Institute.
• Follow up with the Institute.

The Student Code of Behaviour requires the following rights and expectation to be respected and adhered to at all times. There are consequences for non-compliance with the Student code of Behaviour. These are detailed in the student behaviour procedure.

• The right to be treated with respect from others, to be treated fairly and without discrimination, regardless of religious, cultural, racial and sexual differences, age, disability or socio-economic status;
• The right to be free from all forms of intimidation;
• The right to work in a safe, clean, orderly and cooperative environment;
• The right to have personal property (including computer files and student work) and the College property protected from damage or  other misuse;
• The right to have any disputes settled in a fair and rational manner (this is accomplished by the Complaints and Appeals Procedure);
• The right to work and learn in a supportive environment without interference from others;
• The right to express and share ideas and to ask questions;
• The right to be treated with politeness and courteously at all times;
• The expectation that students will not engage in copyright breaches, cheating or plagiarism;
• The expectation that students will submit work when required;
• The expectation that students will at all times meet the requirements, terms and conditions contained in the Student application and enrolment form including payment of fees.
• The expectation that students will attend all required classes and assessment as part of the requirement to progress through the course satisfactorily and complete the course in within the time frame notified in the Student application and enrolment form.

Procedure for non-compliance

The following procedure for discipline will be followed:

• A member of the Institute staff will contact students in the first instance to discuss the issue or behaviour and to determine how the issue might be rectified. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 1)
• Where the issue or behaviour continues, students will be invited for a personal interview with the Training Manager to discuss this issue further. This meeting and its outcomes will be documented, signed by all parties and included on the student’s personal file. (Step 2)
• Should the issue or behaviour continue, the student would be provided with a final warning in writing and a time frame in which to rectify the issue (allowing the student to access institute internal complaint and appeals process within 20 working days) A copy of this letter will be included on the student’s personal file. (Step 3)
• After the three steps in the discipline procedure have been followed, should the issue or behaviour still continue, training services withdrawn and the student will be notified in writing that his/her enrolment has been suspended or cancelled.
• Suspension or cancellation of your enrolment has to be reported to DIBP and may affect the status of your VISA
• At any stage of this procedure, students are able to access the institute complaints and appeals procedure to settle any disputes that may arise.

Overseas Student Health Cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.

All international students studying in Australia must purchase an approved OSHC policy from a registered health benefits organisation commonly referred to as health funds before applying for your visa. A student will need to buy OSHC before he/she arrives in Australia, to cover the student from the date of his/her arrival in Australia. A student will also need to maintain OSHC throughout his/her stay in Australia. More information about purchasing. You can find out more about OSHC at

https://www.privatehealth.gov.au/health_insurance/overseas/overseas_student_health_cover.htm

Some of registered health insurers that offer OSHC are:

• http://www.nib.com.au/overseas-students
• http://ahmoshc.com/english.aspx
• https://oshcallianzassistance.com.au/
• http://www.medibank.com.au/oshc/
• http://www.bupa.com.au/health-insurance/cover/oshc?meag=cs&s_cid=54001s054&gclid=CIDX5_vgj8QCFdckvQodkqMAqA&gclsrc=aw.ds

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. The TPS ensures that international students are able to either:

• complete their studies in another course or with another education provider or
• receive a refund of their unspent tuition fees.

Australia has a well-established international education sector with over 1200 education providers delivering a high quality education to international students. For many years now Australia has been a world leader in protecting the tuition fees of international students studying in Australia on a student visa. Recent changes to the Education Services for Overseas Students (ESOS) Act have further strengthened protections for international students through the introduction of the Tuition Protection Service (TPS). In the unlikely event your education provider is unable to deliver a course you have paid for and does not meet their obligations to either offer you an alternative course that you accept or pay you a refund of your unspent prepaid tuition fees (this is called a provider’s ‘default obligations’), the TPS will assist you in finding an alternative course or to get a refund if a suitable alternative is not found.