Orientation is conducted in the first week of the course. Its purpose is to fully inform new students of most aspects of life at the Institute and to provide an introduction to studying, Melbourne's cost of living, transportation, facilities, banking and accommodation. In addition, the students will be introduced to the Institute faculty, and a tour of the Institute and its surrounding local areas will be undertaken. The students will be encouraged to ask any questions to make themselves at ease with the Institute and its surroundings. It is essential that the students attend the orientation program otherwise they may miss out on important information which may affect their studies, visa or enjoyment opportunities during their stay in Australia.

Training Facilities

The Institute has purpose built its classrooms to deliver face to face delivery and assess courses within a simulated fully equipped commercial environment. Gym/ Massage Clinic areas are also utilised for training, assessment and practice. Students have access to computer facilities with internet services.

This facility is easily accessible by public transport. Students will be given complete information about the location of facilities and travel between the facilities (including a guided trip between all facilities) during the orientation program run by the Institute.

Access & Equity Policy

The Institute code of practice includes an access and equity policy. This document is available on request. It is the responsibility of all the Institute staff to ensure that the requirements of the access equity policy are met at all times.

Dispute Resolution Procedure

The Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator. If any student has any complaint or appeal or suggestion, he/she should take the following steps:

  • Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form.
  • Complete the application form and lodge it with the Institute.
  • Follow up with the Institute

Overseas Student Health Cover

Overseas Student Health Cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.

All international students studying in Australia must purchase an approved OSHC policy from a registered health benefits organisation commonly referred to as health funds before applying for your visa. A student will need to buy OSHC before he/she arrives in Australia, to cover the student from the date of his/her arrival in Australia. A student will also need to maintain OSHC throughout his/her stay in Australia. More information about purchasing OSHC can be found at