Dispute Resolution Procedure

The Institute has a dispute resolution procedure to provide students with a fair and equitable process for resolving any disputes or complaints they may have. The dispute resolution procedure includes a requirement that an independent mediator will be appointed at no expense to the student if the student is dissatisfied with the resolution process undertaken by the Institute. The Institute will make no charge to the student for its dispute resolution process or referral to the independent mediator (Commonwealth Ombudsman). If you have a complaint or appeal, you should take the following steps:

  • Contact the Institute to obtain a copy of the complaints and appeals procedure and the application form.
  • Complete the application form and lodge it with the Institute.
  • Follow up with the Institute.